Brand spotlight

How virtual try-on works at Marks and Spencer

Marks and Spencer trialled AI-image virtual try-on in selected stores for the Jaeger line, powered by Zyler. Here is how it works, and how your clothing store can offer the same on-body preview without a high-street retailer's pilot budget.

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Marks and Spencer

The quick read

  • M&S ran an in-store AI-image virtual try-on pilot for its Jaeger label using Zyler technology.
  • The pilot was in-store and limited in scope, so it is not yet a broad online experience available to all M&S shoppers.
  • A hosted AI-image widget gives your store the same on-body apparel preview online, installed with one line of code.
  • Photta covers apparel and jewelry across 29 languages with no app required.

Why on-body beats a flat photo

2.3x
higher conversion for try-on users(eMarketer, 2024)
-35% to -45%
fewer returns in fashion try-on(Focal research summary)
29
languages supported out of the box(Photta)

How Marks and Spencer's virtual try-on works

Marks and Spencer partnered with Zyler to trial AI-image virtual try-on for its Jaeger clothing line. The trial ran in-store, where shoppers could see garments rendered on their own image using Zyler's AI, giving them a personalised on-body preview without a changing room queue.

The experience addresses a real problem in fashion retail: shoppers hesitate to commit to a garment when they cannot picture it on their own body. By rendering the item on the shopper's photo, M&S and Zyler bring the dressing-room moment into the browsing experience.

A shopper using an in-store screen to preview a Jaeger garment on their own photo with AI try-on
M&S's Zyler pilot rendered Jaeger pieces on the shopper's image in-store

The catch: it was a limited in-store pilot

The Zyler partnership was a trial for one brand line in selected M&S stores, not a self-service online feature available to every M&S shopper at home. That means the broad M&S product catalogue does not currently offer on-body try-on at checkout.

For independent clothing stores, the lesson is that the technology exists and works. The question is how to deploy it online for your own shoppers without a large retail pilot budget.

How to add the same try-on to your store

A hosted AI-image try-on widget brings the photo-in, worn-result-out experience to your own product pages, on the web, with no app and no in-store hardware. Photta installs as a single script tag:

The shopper taps 'Try it on', uploads a photo, and sees the dress, blouse, or coat on themselves right in the browser. It covers apparel and jewelry, runs in 29 languages, deletes the shopper's photo after processing, and you manage and brand it from a dashboard.

A clothing store product page with an AI-powered on-body try-on result
Your store, your own branded try-on

Why it pays off for a clothing store

Returns are the biggest cost in fashion e-commerce, and the main driver is fit and appearance uncertainty. Shoppers who see a garment on a body like theirs convert faster and return less, because they are choosing with confidence rather than guessing.

For mid-market clothing, where margins are already tight, a meaningful drop in return rates can cover the widget subscription many times over, and the lift in conversion compounds month after month.

A chart showing fashion conversion rising and returns falling with virtual try-on
On-body previews reduce the hesitation that drives returns

Set it up in minutes

Sign up at business.photta.app and start the free trial (14 days, 30 try-ons). Create a key, choose apparel, and add your store domain.

Paste the one-line script into your Shopify, WooCommerce, Wix, Squarespace, or custom HTML theme. Your shoppers get the same on-body preview M&S trialled in-store, available online from day one. Paid plans start at $49 a month for 500 try-ons after the trial.

What you get with Photta

👗

Apparel-tuned AI

Dresses, blouses, coats, and separates rendered on the shopper's own photo, so every product page shows the garment actually worn.

30-second install

One script tag on Shopify, WooCommerce, Wix, Squarespace, or custom HTML. No developer needed.

🛡️

Privacy-first

Shopper photos delete after processing. Results auto-expire. GDPR and CCPA friendly.

📊

ROI dashboard

See per-product try-on counts, conversion deltas, and projected return savings in real time.

FAQ

M&S partnered with Zyler to run an AI-image virtual try-on pilot for the Jaeger label in selected stores. Shoppers' photos are used to render the garment on them, giving an on-body preview without a changing room.

Try Photta free for 14 days

30 try-ons on the house. Then plans from $49 a month for 500 try-ons. No credit card to start.

See full pricing

Give your shoppers the M&S experience

Add on-body apparel try-on to your store in 30 seconds and turn browsing uncertainty into confident checkouts.

Start free trial