Refund Policy

Last Updated: May 25, 2026

Your Statutory Rights

Nothing in this policy limits the rights the law gives you as a consumer. Where your local law grants a right to withdraw from or cancel a purchase, that right applies regardless of what is written here.

Purchases are sold by Polar as merchant of record. Refunds are processed by Polar, and we will help you reach them.

General Policy

Outside the cases below, purchases are not routinely refunded. We review refund requests on a case-by-case basis at our sole discretion.

You May Be Eligible for a Refund If:

  • You experienced a technical error that prevented you from using the Service
  • You were charged incorrectly due to a billing error on our part
  • You experienced a service outage lasting more than 48 consecutive hours
  • You accidentally purchased the wrong plan and contact us within 24 hours

You Are NOT Eligible If:

  • You are dissatisfied with AI-generated content quality (results vary)
  • You did not use your credits before they expired
  • You violated our Terms of Service
  • You simply changed your mind after using credits

How to Request a Refund

Contact with:[email protected]

  • Your account email
  • Transaction date and amount
  • Detailed explanation of why you believe you're eligible
  • Supporting documentation (screenshots, error messages)

We will respond within 5-7 business days. If approved, refunds are processed to your original payment method within 7-10 business days.

Cancellation vs Refund

When you cancel your subscription:

  • You retain full access until the end of your billing period
  • All subscription credits remain usable until period end
  • Your subscription will not renew
  • You are NOT entitled to a refund for remaining days

Contact

Refund Requests: [email protected]

Note: Please do not submit duplicate requests.